Frequently Asked Questions

ORDER TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3 business days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with the selected shipping agency. Please provide your contact number upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

In the event of a non-receipt of product, please contact our Support Team in order to launch an investigation.

CANCELLATION OF ORDER

If you wish to cancel your Order due to any reason, please contact our Support Team asap via email here for refund procedures. No cancellation fees shall be applicable. But once an Order has been dispatched it may not be cancelled and the product must instead be returned to us according to guidelines provided by the Support Team. We are not liable for return shipment fees in this case.
Return of product is subject to conditions below:

(a) Products must be in original packaging and in a new and resalable condition.
(b) Any product that was used or fully/partially installed is non-returnable.

After we receive your return, you will be issued a refund via the same payment method as you had originally used to place the order. You will be sent an email confirming receipt of the return.

Refunds will be made according to the value and currency as reflected in the purchase invoice. An exchange rate gain or loss may be expected if your credit card currency is different from the invoiced currency.
In the event that a product is returned to us in a condition not in line with our guidelines, we reserve the right not to accept the return. No refund will be proceeded.

RETURN POLICY

1. FAULT REPORTING

1.1 If the product you receive is visibly damaged upon receipt, please contact our Support Team and provide your Order number within 2 days of receipt. You will be required to provide the documents delivered with the product along with visuals of the damage. Our Support Team will work with you to achieve a resolution.

1.2 If a refund is requested, we will require the faulty item to be sent back to us. We are not liable for the return shipping cost at this juncture.

1.3 Upon receipt of the Product, we will examine it and we will advise you on your right to a replacement or refund (if any) via email as soon as practicable.

1.4 In the event the Product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to bear all reasonable carriage & servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

1.5 If the product is deemed damaged upon your receipt, you will be issued a refund via the same payment method as you had originally used to place the order, including the return shipment fees. You will be sent an email confirming receipt of the return and your credit.

1.6 Refunds will be made according to the value and currency as reflected in the purchase invoice. An exchange rate gain or loss may be expected if your credit card currency is different from the invoiced currency.

2. SUPPLY OF INCORRECT PRODUCT

2.1 Reporting of this error to be conducted no more than 7 days from date of receipt of product. We will examine and if found to be caused as a result of error in information on our part, you may return the part for a refund of the product cost. In this case, we will refund you the return shipment fees as well. We will require a quote on the shipment fees before shipment, and the return shipment invoice once shipment is effected.

2.2 In a case where shipping charges are higher than value of purchased product, we reserve the right to choose to dispose of the product at destination. We will refund you just the cost of the item in this case.

2.3 Refund of product and shipment fees are subject to conditions below:

  1. Products must be in original packaging and in a new and resalable condition.
  2. Any product that was used or fully/partially installed is non-returnable.

2.4 You will be sent an email confirming receipt of the return.

2.5 You will be issued a refund via the same payment method as you had originally used to place the order upon our receipt and examination of the returned item. In the event that a product is returned to us in a condition not in line with our guidelines, we reserve the right not to accept the return. No refund will be proceeded.

2.6 Refunds will be made according to the value and currency as reflected in the purchase invoice. An exchange rate gain or loss may be expected if your credit card currency is different from our invoiced currency.

3. PURCHASE OF INCORRECT PRODUCT

3.1 If you purchased an incorrect part by mistake, you may return the part for a refund. Reporting of this event to be conducted no more than 7 days from date of receipt of product.

3.2 In this case, we are NOT LIABLE for refund of the return shipment fees.

3.3 Refund of product is subject to conditions below:

  1. Products must be in original packaging and in a new and resalable condition.
  2. Any product that was used or fully/partially installed is non-returnable.

3.4 After we receive your return, you will be issued a refund via the same payment method as you had originally used to place the order. In the event that a product is returned to us in a condition not in line with our guidelines, we reserve the right not to accept the return. No refund will be proceeded.

3.5 You will be sent an email confirming receipt of the return.

3.6 Refunds will be made according to the value and currency as reflected in the purchase invoice. An exchange rate gain or loss may be expected if your credit card currency is different from our invoiced currency.

General Help

GENERAL ENQUIRIES

We welcome all enquires to sales@carpartsdirect.asia

HOW TO ORDER

  1. Browse and find the products you want.Place order via our easy to use check out ordering form.
  2. You will receive an order confirmation once your order has been confirmed.
  3. Make the payment online to confirm your order.
  4. Order will be shipped out to you once we have received the payment.

PAYMENT

We accept payment via VISA/MASTER credit and debit cards only.

DELIVERY & SHIPPING FEES

Add item to cart for purchase and proceed to CHECK OUT for calculation of shipping fees via the selected shipping agent.

CONTACT US

PO Box 196, Macpherson Road Post Office,

Singapore 913407

Drop us an email to sales@carpartsdirect.asia

United States (US) dollar