Terms and Conditions

1. ELIGIBILITY

To place an Order with CAR PARTS DIRECT ASIA you must be over eighteen (18) years of age. If you are under eighteen (18), you may place an Order with us only with involvement of a parent or guardian.

2. TERMS OF SALE

2.1 Registration

(a) If you register with us by creating an Account on the Site, you must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Site. You may submit an order without creating an account as well.

(b) You shall not misuse the Site by creating multiple user accounts.

(c) To submit an Order, you will be required to follow the online shopping process on the Site. After this you will receive an Order Confirmation which will act as an acknowledgement of your Order.

(d) An Order is only considered accepted by us upon your Order being shipped to the delivery address provided by you.

(e) An order will relate only to those Products which we deliver to you. If your Order consists of more than one Product, the Products may be delivered to you in separate packages at separate times, at our discretion.

(f) You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

(g) All Product descriptions, information and materials posted on this Site are provided ‘as is’ and without warranties express, implied or otherwise howsoever arising.

(h) Product image as seen on the Site may slightly differ from the actual Product that you receive.

2.2 Price and Payment

(a) Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Site are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you we will treat the Order as cancelled. If you cancel your Order before we have shipped it to you, and you have already paid for your Order, you will receive a full refund.

(b) Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.

(c) We are under no obligations to fulfil your Order if the price listed on the website is incorrect (even after your Order has been acknowledged by us).

(d) To minimise the risk of unauthorised access, we encrypt your card data. Once we receive your Order we will request pre-authorisation on your card to ensure there are sufficient funds available to complete the transaction. Order will not be confirmed until this pre-authorisation check has been completed. Your card will be debited once we have sent you the Order Confirmation. Cards are subject to validation checks and authorisation by card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery.

(e) Upon authorisation of the payment, by clicking the “Order now” button you are confirming that the card belongs to you or that you are the legitimate holder of the e-gift card or the promotional voucher, and have sufficient funds or credit facilities to cover the cost of the Product.

2.3 Refusal of Order

(a) We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on this Site. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.

(b) If we cancel your Order and you have already made payment for your Order, the payment amounts will be fully refunded to you.

(c) We will not be liable to you or any other third party by reason of our withdrawing any Product from this Site, whether it has been sold or not, removing or editing any materials or contents on this Site or for refusing to process or accept an Order.

2.4 MODE OF PAYMENTS

(a) We accept payments via VISA/MASTER credit and debit cards only.

3. SHIPPING &DELIVERY  POLICIES

(a)We do not deliver to PO Boxes, military and restricted areas.

(b)We deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the products to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your product and proceed to the Check Out page. Upon entering your delivery details, the SITE will auto calculate the delivery charges based on your given address and weight of item without the need for payment or registration.

(c) Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

(d) We deliver in standard packaging as stipulated by the chosen shipping agent.

(e) All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under an order (refer. (h)below), risk shall pass at the date when delivery would have occurred if not for breach on your part.

(f) From the time when risk passes to you, we will not be liable for loss or destruction of the Product. Any damages to product upon receipt needs to be reported within 2 days from date of receipt.

(g) If you are not available to take delivery or collection, our carrier partner may leave a card giving you instructions on either re-delivery or collection from the carrier.

(h) If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, we have the right to (without affecting any other right or remedy available to us) implement either or both of the following action/s:

– charge you for any fees and other costs reasonably incurred by us; or

– no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Order, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Order, less our reasonable administration charges (including re-attempts to deliver and then returning the Product, and any storage fees as provided for in clause (h) above).

(i) We aim to deliver the Product to you at the place of delivery requested by you in your Order and fulfilthe delivery time indicated by our shipping partners at the time of your order checkout.

(j) We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery due to unforeseen circumstances.

3.1  CIRCUMSTANCES BEYOND OUR CONTROL

We shall not be liable to you for any breach, hindrance or delay in the performance of an order attributable to any cause beyond our reasonable control, including without limitation:

(a) Strikes, lock-outs or other industrial action

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks

(f) The acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents.

3.2 If we have Orders to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of an unforseen circumstance, we may decide at our absolute discretion which Orders we will perform and to what extent.

3.3 We reserve absolute discretion on the solution we adopt in fully meeting our obligations under the Order despite the unforseen circumstance.

4. ORDER STATUS & TRACKING

4.1 All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3 business days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

4.2 Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with the selected shipping agency. Please provide your contact number upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

4.3 In the event of a non-receipt of product, please contact our Support Team in order to launch an investigation.

5. TAXES, DUTIES & TARIFFS

5.1 For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

6. CANCELLATION OF ORDER

6.1 If you wish to cancel your Order due to any reason, please contact our Support Teamasap via email here for refund procedures. No cancellation fees shall be applicable. But once an Order has been dispatched it may not be cancelled and the product must instead be returned to us according to guidelines provided by the Support Team. We are not liable for return shipment fees in this case.

6.2 Return of product is subject to conditions below:

(a) Products must be in original packaging and in a new and resalable condition.
(b) Any product that was used or fully/partially installed is non-returnable.

6.3 After we receive your return, you will be issued a refund via the same payment method as you had originally used to place the order. You will be sent an email confirming receipt of the return.

6.4 Refunds will be made according to the value and currency as reflected in the purchase invoice. An exchange rate gain or loss may be expected if your credit card currency is different from the invoiced currency.

6.5 In the event that a product is returned to us in a condition not in line with our guidelines, we reserve the right not to accept the return. No refund will be proceeded.

7. FAULT REPORTING

7.1 If the product you receive is visibly damaged upon receipt, please contact our Support Team and provide your Order number within 2 days of receipt.You will be required to provide the documents delivered with the product along with visuals of the damage. Our Support Team will work with you to achieve a resolution.

7.2 If a refund is requested, we will require the faulty item to be sent back to us. We are not liable for the return shipping cost at this juncture.

7.3 Upon receipt of the Product, we will examine it and we will advise you on your right to a replacement or refund (if any) via email as soon as practicable.

7.4 In the event the Product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to bear all reasonable carriage & servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

7.5 If the product is deemed damaged upon your receipt, you will be issued a refund via the same payment method as you had originally used to place the order, including the return shipment fees. You will be sent an email confirming receipt of the return and your credit.

7.6 Refunds will be made according to the value and currency as reflected in the purchase invoice. An exchange rate gain or loss may be expected if your credit card currency is different from the invoiced currency.

8. SUPPLY OF INCORRECT PRODUCT

8.1 Reporting of this error to be conducted no more than 7 days from date of receipt of product. We will examine and if found to be caused as a result of error in information on our part, you may return the part for a refund of the product cost. In this case, we will refund you the return shipment fees as well. We will require a quote on the shipment fees before shipment, and the return shipment invoice once shipment is effected.

8.2 In a case where shipping charges are higher than value of purchased product, we reserve the right to choose to dispose of the product at destination. We will refund you just the cost of the item in this case.

8.3 Refund of product and shipment fees are subject to conditions below:

  1. Products must be in original packaging and in a new and resalable condition.
  2. Any product that was used or fully/partially installed is non-returnable.

8.4 You will be sent an email confirming receipt of the return.

8.5 You will be issued a refund via the same payment method as you had originally used to place the order upon our receipt and examination of the returned item.In the event that a product is returned to us in a condition not in line with our guidelines, we reserve the right not to accept the return. No refund will be proceeded.

8.6 Refunds will be made according to the value and currency as reflected in the purchase invoice. An exchange rate gain or loss may be expected if your credit card currency is different from our invoiced currency.

9. PURCHASE OF INCORRECT PRODUCT

9.1 If you purchased an incorrect part by mistake, you may return the part for a refund. Reporting of this event to be conducted no more than 7 days from date of receipt of product.

9.2 In this case, we are NOT LIABLE for refund of the return shipment fees.

9.3 Refund of product is subject to conditions below

  1. Products must be in original packaging and in a new and resalable condition.
  2. Any product that was used or fully/partially installed is non-returnable.

9.4 After we receive your return, you will be issued a refund via the same payment method as you had originally used to place the order.In the event that a product is returned to us in a condition not in line with our guidelines, we reserve the right not to accept the return. No refund will be proceeded.

9.5 You will be sent an email confirming receipt of the return.

9.6 Refunds will be made according to the value and currency as reflected in the purchase invoice. An exchange rate gain or loss may be expected if your credit card currency is different from our invoiced currency.

10. INDEMNITY

10.1 You agree to indemnify, defend, hold harmless CAR PARTS DIRECT ASIA, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.

11. GUARANTEE AND COMPLAINTS MANAGEMENT

11.1 CAR PARTS DIRECT ASIA shall perform its obligations under these Terms and Conditions with reasonable skills and care.

11.2 We place great value on our Customer satisfaction. You may contact us at any time and we will attempt to address your concerns as soon as possible and will contact you on receipt of any relevant enquiry or complaint. In some cases, the manufacturer may be involved, and as such it may take longer to resolve such an enquiry or complaint.

11.3 In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the Order number that we assign you in the Order Confirmation. In rare cases your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you

11.4. Any waiver of any provision of the stipulated Terms and Conditions will be only be effective via writing and endorsement by an authorised member of Car Parts Direct Asia on a case to case basis.

12. NOTICES

12.1 We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.When you submit an Order to the Site, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your Order.

12.2 Any notice under an order shall be given in writing through email to the relevant party at the address or email address last known to the other.

12.3 Any notice given by email shall be deemed to have been served within two (2) Business Days of the email being sent.

12.4 All content included in or made available through our Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, campaign titles and data compilations is the property of CAR PARTS DIRECT ASIA or its content suppliers and is protected by copyright laws and treaties around the world. All such rights are reserved by CAR PARTS DIRECT ASIA and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

12.5 In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Site are trademarks of CAR PARTS DIRECT ASIA. CAR PARTS DIRECT ASIA’s trademarks may not be used in connection with any product or service that is not provided by CAR PARTS DIRECT ASIA, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CAR PARTS DIRECT ASIA. All other trademarks not owned by CAR PARTS DIRECT ASIA that appear on the Site are the property of their respective owners.

12.6 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

12.7 You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors. In the event CAR PARTS DIRECT ASIA becomes aware of any infringement of its intellectual property rights, it shall not refrain from taking any relevant legal action.

12.8 If you print, copy or download any part of our Site in breach of these Terms and Conditions, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by CAR PARTS DIRECT ASIA or its licensors.

13. LINKS TO THE SITE

13.1 You may link to our home page, provided you do so in a way that is legal and is not likely to damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

14. SEVERABILITY

14.1 If any clause in these Terms and Conditions or an order shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or an order shall be capable of continuing in effect without the unenforceable term.

15. MAIN DATA PROTECTION POLICY

15.1 We collect personal data from clients, customers, business contacts, partners, personnel, orders and other individuals. Such personal data may be provided to us in forms filled out by individuals, emails, messages through our websites or provided by third parties. If you contact us, we may keep a record of that contact.

15.2 We collect these personal data when it is necessary for business purposes or to meet the purposes for which you have submitted the information.

15.3 We will only collect, hold, process, use, communicate and/or disclose such personal data, in accordance with this policy. If you are acting as an intermediary or otherwise on behalf of a third party or supply us with information regarding a third party (such as a friend, a colleague, an employee etc), you undertake that you are an authorised representative or agent of such third party and that you have obtained all necessary consents from such third party to the collection, processing, use and disclosure by us of their personal data. Because we are collecting the third party’s data from you, you undertake to make the third party aware of all matters listed in this policy preferably by distributing a copy of this policy to them or by referring them to our website.

15.4 We use personal data for the following purposes:

  • to provide our services
  • to respond to the individual’s request or for the purposes for which it was provided to us as stated at the time of the collection (or as is obvious from the context of collection)
  • to maintain contact with clients and other contacts
  • to keep clients and other contacts informed of the services we offer, industry developments,service offerings, seminars and other events we are holding, that may be of interest to them
  • for general management and reporting purposes, such as invoicing and account management
  • for recruitment purposes
  • for purposes related to the employment of our personnel and providing internal services to our personnel
  • all other purposes related to our business.

You may choose to unsubscribe from mailing lists, registrations, or elect not to receive further marketing information from us by contacting our Support Team. Please allow 28 days for your request to be processed.

15.5 We do not disclose personal data to third parties except when required by law, when we have your consent or deemed consent or in cases where we have engaged the third party such as data intermediaries or suborderors specifically to assist with our firm’s activities. Any such third parties whom we engage will be bounded to keep all information confidential.

15.6 We have implemented generally accepted standards of technology and operational security to protect the personal data in our possession or under our control and to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

15.7 We will cease to retain personal data, as soon as it is reasonable to assume that the purpose for collection of such personal data is no longer being served by such retention, and such retention is no longer necessary for legal or business purposes.

15.8 This Policy also applies to any personal data we collect via our websites. Cookies may be used on some pages of our websites. “Cookies” are small text files placed on your hard drive that assist us in providing a more customised website experience. Cookies are now used as a standard by many websites to improve users’ navigational experience. If you are concerned about cookies, most browsers permit individuals to decline cookies. In most cases, a visitor may refuse a cookie and still fully navigate our websites, however other functionality in the site may be impaired. After termination of the visit to our site, you can always delete the cookie from your system if you wish.

15.9 Because we want your website experience to be as informative and resourceful as possible, we may provide a number of links to third party websites. We assume no responsibility for the information practices of these third party websites that you are able to access through ours. When a visitor to our website links to these third party websites, our privacy practices no longer apply. We encourage you to review each website’s privacy policy before disclosing any data.

15.10 We reserve the right to modify or amend this Policy at any time.

16. PROHIBITIONS

16.1 You must not misuse this Site. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Site. Any breach of this provision would constitute a criminal offence under the Computer Misuse and Cybersecurity Act 2013. In the event such breach occurs, CAR PARTS DIRECT ASIA will report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.

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